A. When GlobalWebinars.com Cancels or Reschedules a Webinar
GlobalWebinars.com reserves the right to cancel or reschedule any Webinars due to unavoidable reasons. These could include lack of sufficient registrations (for example, if fewer than five participants enroll for a virtual training course), or circumstances beyond its control.
In such an event, GlobalWebinars.com will notify all attendees 24 hours prior to the start time of the scheduled Webinar event.
Full Refund
When GlobalWebinars.com cancels a Webinar, registered attendees will receive a full refund of the amount paid in a single settlement via a banker's check deposited to the bank account specified by them.
To ensure a speedy refund, you may either mail your request with the bank details or update the details by logging in to GlobalWebinars.com. Payment will be processed within 5 working days.
Alternatively, you may opt for any one of the options below. Please note, however, that GlobalWebinars.com will not be responsible for any penalties or other expenditure that may result from the cancellation.
- Reschedule the Webinar: A cancelled Webinar can be rescheduled, and the participant can attend the rescheduled class. An online redeemable voucher will be mailed with the prerequisite codes and passwords. The voucher should be redeemed within twelve months from the date of the original Webinar.
- Choose Another Webinar: If attendees wish to take a different virtual class at a future date and time with the same price, they are permitted to do so. An online redeemable voucher will be mailed with the requisite codes and passwords. The voucher should be redeemed within twelve months.
- Choose an On-Demand Recording: A participant may choose to take an on-demand recording in exchange for a live Webinar.
B. When the Attendee Cancels Attendance at a Virtual Training Course
- Individual attendees can cancel their attendance to an event they have enrolled for, for any reason. They must notify GlobalWebinars.com about the cancellation, including the details of the event, at least two working days prior to the start date of the event.
- Upon receipt of the cancellation notification, GlobalWebinars.com will mail an online redeemable voucher with the requisite codes and passwords. The voucher should be redeemed within twelve months.
- If the attendee fails to cancel his/her registration within the stipulated time or fails to attend the event, no refund shall be made.
C. When the Participant Makes a Duplicate Payment
If a participant makes a double or duplicate payment for a virtual training due to a technical or human error, they can write to our Support team explaining the issue.
Contact Support
For further clarification on the refund or cancellation policy, you can contact the support team over phone. You are also welcome to write to us at support@globalwebinars.com.
When writing to us, please mention the transaction ID, event ID, and event date in the subject line. Our support team will take care of the rest.
Updates to the Refund Policy and Mode of Refund
GlobalWebinars.com reserves the right to update the terms of use at any time without any prior notice.
Refund requests must be made in writing and accompanied by the supporting evidence and documents. Additionally, GlobalWebinars.com reserves the right to request any further documentation or supporting evidence wherever necessary.
All approved refunds will be sent either:
- Directly to the individual.
- To the organization that paid the student's fees for the online course.
Need Help With a Refund or Cancellation?
Contact our support team with your transaction ID, event ID, and event date, and we'll be happy to assist.